Refund policy

Returns
From the time you receive your original artwork from our couriers, you have fourteen (14) days to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within ten (10) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Lies Goemans and are not fully satisfied, you have:

Fourteen (14) days to contact us about your intent to return the work
Fourteen (14) days from the day you contacted us to ship out the artwork.
***Do not ship the artwork before contacting us; you must first contact us.***
If you do not notify us of your intent to return the work within fourteen (14) days of receipt or you do not ship the work within Fourteen (14) days of notifying us, you will NOT be eligible for a refund.

How to Return an Original, Undamaged Work

Step 1 – Within fourteen (14) days of your merchandise delivery date, please send an email at info[at]liesgoemans[dot]com to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials used by us. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely back to us.

Please ask for our Packaging Guidelines for instructions on how to safely package artwork for shipment.

Step 3 – To return your product, !only after our confirmation e-mail of receiving your
reason for return!
you should send your product to:

Lies Goemans
Louise Wentsstraat 161
1018 MS Amsterdam NL
The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping a painting back you are strongly advised using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item!

Once the artwork safely reaches us and is inspected for no damage, we will send you an email to notify you that we have received your returned artwork. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus actual shipping costs and international customs fees, if any) usually within 7-10 business days of your merchandise return.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info[at]liesgoemans[dot]com.